Customer satisfaction is one of our biggest priorities. That's why we don't mind giving refunds under certain circumstances. If you think you deserve a refund on your purchase than please get back to us within a couple days of receiving it.
Item is Broken Upon Arrival
If for some reason you receive your item and it is damaged when you receive it let us know and we will issue you a refund. Please take a picture of the broken item and send it to us no later than 12 hours. Refunds will be sent once we receive the item back in our warehouse. There might be shipping to cover so it might even be better for both parties if we can issue a partial refund and you keep the item. Please see partial refunds below. Either way, please contact us first so we can work on resolving the matter. If your are local to our Calgary, Alberta office than refunds are much easier. No need to ship the item back to us. We can meet up.
Item Not Received (Lost in shipping)
Although shipping usually only takes 15 to 30 days it can take longer sometimes. If after 60 days your item has not been received have no sweat. We will work on resolving the issue. If it is just super delayed shipping due to delays with the shipping companies than we will let you know and dig up some info for you on where your item is. If the item has simply been lost and hope on receiving it is no longer there than we will work on issuing a refund.
Sometimes we will try to work out another way to keep you happy. If you feel like you only need a partial refund to keep you happy than we can work that out. If the item is broken but can be repaired locally to you or by you than you may only want a partial refund. If it is missing certain accessories not necessary for functionality of the object than we will try and come to terms with you on issuing a partial refund. Partial refunds are most of the time easier for both parties. Avoiding the hassle of shipping.
Not Happy With The Item
If your simply not happy with your item we would love to do something about that. With e-commerce though it's truly difficult to understand how you feel about an item purchased until you receive it. It is for that reason it is difficult for us to issue refunds simply based off human emotion. If you want to cover shipping and send it to our Calgary office than we might be able to work something out.